26）我是机场工作人员，请问您是李先生吗？
This is the airport staff speaking. Is that Mr. Li?
27）您好，这里是机场服务热线，有什么可以帮您？
Hello. This is a Airport Service Hotline. What can I do for you?
28）您打错号码了，这里是机场服务热线 。~没关系 。
You are calling the wrong number. This is the Airport Service Hotline~That\'s OK.
29）请问怎么称呼您？
May I have your name, Sir/Madam?
30）请不要挂线，我帮您查询一下 。
Hold on please. I\'ll check it for you immediately.
31）请稍等，我帮您找机场服务人员听电话 。
Hold on, please. I\'ll switch you to an airport staff.
32）请留下您的联系方式，我们会尽快给您答复 。
Please leave your contact information. We\'ll give you our reply as soon as possible.
33）感谢您的致电，再见 。
Thank you for calling. Bye.

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6. 提示 Reminding
34）不好意思，先生/女士，请注意安全，这样做很危险 。
Excuse me, Sir/Madam. Please be careful. It is dangerous.
35）小心！注意您的脚下 。
Be careful! Mind your steps.
36）我不得不提醒您 。
I have to remind you that...
37）请带好您的所有物品 。
Please take all your belongings with you.
38）请看管好您的随身物品 。
Please take good care of your belongings.
39）请照看好您的孩子 。
Please take good care of your child. Make sure he/she is safe.
40）请注意您的登机时间 。
Please mind your boarding time.
41）这里禁止吸烟，只有吸烟室/楼外面可以吸烟 。
No smoking please. Smoking is only permitted in the smoking room/our side the buiding.
42）请您在黄线以外等候 。
Please wait beyong the yellow line.
43）请您稍等，我们需要确认一下 。
Please wait a moment. We need to make sure of it./We need to confirm it.
3
情景模拟
S：Staff 工作人员
P：Passenger 旅客

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场景1：问候 Greetings
工作人员：女士，欢迎来到中国，欢迎来到首都机场 。
S: Madam, welcome to China and welcome to Beijing Capital International Airport.
旅客：谢谢，这是我第一次来中国 。
P: Thank you，this is my first time in China.
工作人员：为您服务是我的荣幸，祝您在中国旅途愉快 。
S: It is my honor to be of service to you. I hope you have a happy stay in China.
旅客：谢谢，我会的 。
P: Thanks, I will.

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场景2：致歉与告别 Apologies and Farewell
工作人员：实在抱歉，这是我的工作失误，耽误了您的宝贵时间 。
S: I am really sorry to have you kept wiating for so long. That is my mistake.
旅客：算了，就先这样吧，我还要赶飞机 。
P: Well, never mind/just forget it. I\'m in a hurry to catch my flight.
工作人员：真实对不起，感谢您的谅解，祝您一天愉快，再见 。
S: Sorry again. Thank you for your understanding. Have a nice day. Goodbye.

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场景3：致歉与帮助 Apologies and Offering Help
工作人员：实在抱歉，发生了这样的事情 。
S: I\'m very sorry for it.
旅客：那谁能帮我解决这个问题？
P: Then who can help me with this?
工作人员：对不起，我不是很确定，我带您去问那边的工作人员 。
S: Sorry. I\'m not so sure. Would you please come with me to ask the staff over there?

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